FAQs

Orders

• How do I print my receipt?
• Where's my order?
• I received an email that my order isn’t fully paid. What can I do? 
• Can I change or cancel my order? 
• How do I change or correct the shipping/billing for my order?

Account

• How do I unsubscribe from email marketing?
• Can you send me a new HSA card?
• Can I sign in using my Google account?
• I forgot my password, how can I reset it?
• How do I change my shipping/billing address on my account?
• What is my HSA Balance?

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Payment and Coupons

• Will my order be subject to sales tax?
• Where can I find my store credit and how do I use it?
• How can I split my payment?
• Do you accept insurance?
• Do I have to submit receipts for my purchases?
• Where is my refund?

Shipping and Delivery

• I received the wrong quantity in my order.
• My item is faulty/missing a piece. What should I do?
• What’s your shipping policy?
• How long will it take for my order to ship?
• I received someone else's order, what should I do?
• Do you ship outside the U.S.?

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Returns

• My return label has expired, can I request a new one?
• How can I return some or all of my order?
• What's your return policy?

Eligibility

• Are all of your products HSA eligible?
• My reimbursement claim for my order was denied by my HSA administrator, what can I do?
• How do I know which items are HSA eligible?