My reimbursement claim for my order was denied by my HSA administrator, what can I do?

We guarantee that every product we carry is HSA eligible. If you are ever asked to pay a penalty and/or taxes for a product(s) purchased from us in connection with your HSA due to the product(s) not being eligible, we’ll provide you with substantiation for the product(s) in question. Contact us here with the following details:

• Your order number
• The item(s) SKU number
• The name of your HSA provider
• Forward any email correspondences or letters to us here at info@hsastore.com to help us see their reason for denying the claim

We will follow up with documentation to substantiate the eligibility of the item(s) to you in the next few business days.

If the IRS continues to enforce the penalty, we'll refund you for the penalty and any taxes owed related to the product purchase in question (official proof of penalty and submitted documentation required). *This guarantee applies solely to purchases you make at HSAstore.com and does not extend to any links we may provide for services/products at a third-party. 

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